Here at Twiice we work on a consignment basis. What this means is that you get paid as each item sells.

We pride ourselves on having a carefully curated collection so we will only accept what we love. If you believe you have something we will love, you can tell us about them in 3 different ways:

1. Fill in our very easy online form

2. Email us at info@shoptwiicesa.co.za

3. Whatsapp us on +27 (0)83 449 8075

If you choose to email or Whatsapp us please send the following for each item:

- brand name

- at least 2 clear photos of the front, back and inside.

- a photo of the authentication code if there is one

- it's condition, detailing any flaws or damage

- if the item is vintage

- if you have any original packaging and proof of purchase.

- the original retail price (if known)

- specific details of any alterations that have been done to the garment.

Once we have received ALL the information we need we will review your items and get back to you within 48 hours.

Consignment means that, instead of us buying your items from you and then selling them in our store with a mark-up, we market and sell the items on your behalf. When the item sells, we make our money by taking a percentage of the price it sold for. By working this way, we’re incentivised to sell your items quickly at a fair price.

50% for items under R10 000

30% for items above R10 000

As a guide items are usually sold at 30%-60% of the retail price depending on the condition of the item.

We accept a very wide range of luxury designer brands, from the really big names to the lesser-known treasures.

We accept women's items only, in the following categories:

- Clothing

- Shoes

- Bags

- Accessories

- Jewellery

- Vintage

If you are not sure if a brand meets our requirements please contact us and enquire.

We will only accept and sell items that are AUTHENTIC and meet one of the below conditions:

* Never worn, With Tags
An item which has never been worn and still has the original purchase hangtags on it.

* Never worn, without tags
An item which has never been worn and shows no defects or alterations.

* Excellent Condition
An item which has been only lightly used and extremely well maintained. It can show signs of prior use, or storage, with very minor imperfections and wear.

* Good Condition
An item which has been worn and well maintained. Some signs of use and visible imperfections.

* Fair Condition
An item that has been worn frequently and shows imperfections such as discolouration, surface scratches or slight abrasions.

We will NOT accept an item with any of the following imperfections:

Apparel:
- Holes larger than a pin-size
- Stains bigger than a 10c coin
- Missing or broken buttons or zips
- Splitting seams
- Non-professional alterations
- Noticeable tears
- Heavy pilling
- Permanent odour

Shoes:
- Broken buckles or zips
- Missing laces
- Heavy scuffing
- Prominent discolouration

Leather Goods:
- Broken buckles, zips, buttons or press-studs
- Heavy scuffing or scratching
- Prominent discolouration or fading
- Rips, tears, or splitting seams

Sunglasses:
- Cracked frames
- Excessive scratching on the lenses
- Broken or missing pieces

We will NOT accept:
- High street brands (e.g. Zara, H&M, Woolworths, Mr. Price, Truworths, Topshop etc.)
- Clothing without a brand label stitched inside the item, unless you can show us it is bespoke luxury.
- Homemade items
- Used lingerie or Swimwear (Note: all lingerie and swimwear must still have its swing tag attached to prove it is new).

* Please ensure all items are washed or dry cleaned before collection. We hold the right to return any items received that do not meet the above quality standards. There will be an admin charge of R500.00 if an item needs to be returned for these reasons, and you will be liable for the courier costs

You are able to tell us how much you would like to sell your item for. We will however advise you if we believe you are over, or under, pricing your item. This advice will come from many years of experience and current research in the industry.

If you do not specified a price you would like to sell your item for we will recommended the best selling price based on brand, age, retail price, condition, and demand.

Once we have received your item(s) we will send you a detailed breakdown of your inventory, including the following, for your approval;

- recommended selling price,

- estimated purchase price,

- our commission.

We will never sell your item for less than the price we have mutually agreed upon.

• Twiice charges a percent commission on all consigned goods.
• Your consignment item will be held at the premises of the consigner until the item is sold.
• Once your consignment items have been sold, we will make a transfer after 7 days when the transaction is reflected Twiice's bank account.
• All items we receive will be authenticated
• If any items we find are not authentic or do not meet the criteria, we will charge the client authentication and courier fee's in order for your item to be returned .

Every item we recieve is professionally authenticated. If we receive an item that is a replica/fake we will return it to you at your own cost as well as charge an admin fee of R500 per item.

This admin fee is also applicable to items received that have not been approved or do not meet our quality/brand standards.

We will list your items for 6 months. If it has not sold by this time we will evaluate the reasons why this might be; e.g. it is a summer item listed during winter. If we believe it might sell at a later stage we will be happy to keep your item longer. However, if for some reason we are not able to sell an item, will ask you to collect or opt to donate.

We are not liable for any items that are received in a different condition to the photographs and description first provided. If this is the case, we will return the item to you with an admin charge of R500.00. The courier cost for the return will be for your account.

If you are not entirely happy with your purchase at The Twiice, you may return the items for a full refund or exchange within 3 days of receiving your goods, provided; the price has not been removed, item has not been worn and is in its original packaging.

Please ensure that all extras (dust bags, locks, belts, boxes, etc.)are returned.

You will be responsible for paying for your own shipping costs when returning the item.

Once we have received the item, we will inspect it and notify you immediately on the status of your return after inspection.

Please package the items to ensure protection of the goods you are returning.

If the return is approved, we will initiate a refund on your credit card (or original method of payment)

*Please note that not all items on our website have the option of a Layaway/Lay-by payment plan.

You have the option of paying off your luxury purchase within 60 days. You need to make a minimum deposit of 50%, down payment, of the full value of the order.

You are allowed to make as many payments as you can towards the items. You get to make your own payment schedule. The full amount needs to be paid within 60 days of the initial payment. The item will be shipped to you once the final payment has been made. Should you fail to make full payment within 60 days, Twiice will cancel your order and refund you whilst retaining 20% as a restocking and cancellation fee of the total purchase fee. Please note – We strive to be legally compliant. All layaway purchases are subject to the Consumer Protection Act and all layaway customers will be required to enter into a written Layaway Agreement.

All Layaway/Layby guidelines and policies are subject to change